A woman with long light brown hair

‘Anxiety, insomnia, anxiety’: Medibank customers call for lack of support, compensation after data breach

Medibank customers whose personal information was uploaded online say they were left without assistance and compensation, while at the same time being asked to pay their premiums or lose insurance coverage.

Veronica Bloom broke down in tears when she received confirmation that her personal information had been uploaded to the dark web.

She is one of hundreds of thousands of customers whose health records are being stolen.

“Just when I thought I would find a happy place in my life with my daughters and I, it has come,” she said.

“It just made everything worse – the anxiety, the insomnia, the anxiety.

“I’m not even in the White Pages because I don’t want to be that exposed.

“If people don’t have the right support around them, Medibank Private will be in a worse situation than Robodebt and people’s lives will be at risk.”

Ms Bloom said that while many people are not overly concerned about their data being uploaded online, she wanted to speak out about the hidden financial and emotional costs the breach was having for many customers who now have genuine concerns about their safety.

She told ABC News she had to “beg” Medibank to reimburse her for the new security measures she needed to install in her home.

“I’m actually pretty emotional because it’s just so scary,” she said.

Despite the additional costs she incurred, she said she was told she would have to continue paying her health insurance premiums or lose coverage.

“They should definitely wait a few months for this debacle to be resolved,” Ms Bloom said.

“We have insurance coverage for certain conditions in our family.

“If we let this membership expire or if we change providers, we will have to restart the waiting period for it [condition].

“I feel like they put me over a barrel.”

Medibank has defended its response to the breach, saying it was “proactive” in reaching out to customers.(AAP: Bianca De Marchi)

“I just feel caught”

Melanie Gregor – who was implicated in the data breaches at Medibank, Optus and Woolworths – said she received limited information and no support.

“I think Medibank was probably the worst; I actually want to know firsthand how they’re going to help me get through this,” she said.

A woman with gray hair wearing a black jacket and white top
Melanie Gregor has been implicated in the data breaches at Medibank, Optus and Woolworths.(ABC News: Che Chorley)

“It’s a huge inconvenience and now it’s costing us financially.

“For me, switching to another provider costs me money for registration, and I also lose my waiting times.

“It’s pretty unfair … I just feel caught.”

Medibank has previously confirmed that nearly 500,000 health claims were stolen along with personal information when the unnamed group hacked into its system weeks ago.

About 9.7 million current and former customers are affected.

#Anxiety #insomnia #anxiety #Medibank #customers #call #lack #support #compensation #data #breach

Leave a Comment

Your email address will not be published. Required fields are marked *