What to do if your Android phone is frozen or not responding?

What to do if your Android phone is frozen or not responding?

Smartphones are an almost integral part of life, so it is a big problem that our phones freeze and become unresponsive, especially at an inconvenient moment. Unless it’s a major hardware issue, a simple restart of the phone should do the trick, but diagnosing the cause of the problem to prevent it from happening again can take longer. Here’s what to do when your Android phone is frozen or not responding.

Continue reading: Android operating system problems and how to fix them


Lack of storage space, older or entry-level processors, poor RAM management, or a problematic app can cause your phone to freeze. If your Android phone is frozen or unresponsive, restart the device by holding the Power button until the phone restarts. If that doesn’t work, you can force restart the phone by pressing and holding the power and volume down buttons at the same time.


Why your Android phone is frozen

Dhruv Bhutani / Android Authority

There are a few reasons why your Android phone freezes and becomes unresponsive frequently. For newer phones, it’s most likely a software issue caused by a problematic system or third-party app. Insufficient storage space can also cause your phone to freeze, mainly when performing tasks that require storage space like taking photos.

A few years old phones and some mid-range and entry-level devices may not have a processor strong enough to handle processor-intensive apps and games or even the latest version of the Android operating system. RAM management is also an issue, especially on entry-level devices with 2 to 4GB of RAM that may not be enough.

Hardware issues are a less common cause of a frozen Android phone, but touchscreen issues can cause the phone to become unresponsive. If it’s a hardware issue, your only option is to go to an authorized service center to have the phone repaired or replaced.

6 possible fixes for a frozen Android phone

Reboot your phone

Wired charging via USB-C cable port

Robert Triggs/Android Authority

Before you can figure out why your phone is freezing, you must first get it working again. You can restart the phone by pressing and holding the power button until the device restarts. This may take a while, so keep pressing the power button until the phone restarts.

If normal restart doesn’t work, press and hold the power and volume down buttons at the same time. Keep holding the keys until the phone restarts.

Charge your Android phone

If your phone doesn’t start after you press and hold the power button, connect it to the charger and wait before trying to restart it. Your phone may not respond because the battery is dead. There are also known software bugs that can cause your phone to shut down and not boot when the battery is low but not at zero.

Check your phone’s storage

whatsapp memory management

Hadlee Simons/Android Authority

Insufficient storage space can cause your phone to malfunction or freeze completely. Go to Settings > Storage to see how much space is available. If you are almost running out of storage space (less than 10% of total storage), you need to delete some files and unused apps to free up storage space.

Some phones have one free up space button in the storage Section. This will take you to your phone’s file manager app, where you can delete older files. Check out our guide to freeing up storage space on Android for more tips and tricks to ensure you don’t run out of storage space.

Check if an app is causing frozen Android phone

Problematic apps can freeze and cause your phone to become unresponsive. If only the app is frozen but you can access the rest of the phone, open the Current applications Screen to swipe and close the app. If it’s a RAM management issue, try closing other apps running in the background. You should also clear the app cache before restarting the app. Keep in mind that some older and entry-level processors may not be able to handle the latest games and other processor-intensive tasks.

Check if a rogue app is causing the issue if it’s a recurring issue. Boot the phone into Safe Mode and see if the problem persists. If not, it is a problematic app. Reboot the phone, remove any recently installed or updated apps and see if the phone stops freezing.

Don’t forget to update your apps and Android software. These usually come with fixes to resolve issues that can lead to frozen and unresponsive Android phone.

Factory reset your phone

Android factory reset photo 1

Edgar Cervantes / Android Authority

hardware problems

There isn’t much you can do when your phone is frozen or unresponsive due to hardware issues. Contact an authorized service center to troubleshoot touch screen not working or other hardware issues. You may need to get a replacement if repair is not possible.

Continue reading: How to fix fast battery drain on your Android phone

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