A 44-hour Jetstar delay ruined Stephen's family vacation.  New figures show that he is far from alone

A 44-hour Jetstar delay ruined Stephen’s family vacation. New figures show that he is far from alone

If you’ve been to an airport recently and your flight was delayed, you’re not alone. This is an industry crisis playing out across the country.

Historical figures show that the airline industry’s current standards for flight on-time performance remain at their lowest level since government records began in 2003.

New data released by the Department of Transportation showed that just 69.3 percent of October flights arrived on time, while just 68.5 percent departed on time.

Though last month’s numbers are up slightly from September and record lows from earlier this year, travelers are still experiencing some of the worst flight delays and cancellations in nearly two decades.

The industry’s long-term average performance is in the 80 to 85 percent range for both arrivals and departures.

Australian airlines’ on-time performance has plummeted year-to-date, from about 85 percent in January to about 55 percent in July, “the worst” the industry has ever seen, the government report said.

In July alone, more than 19,000 flights were delayed.

On-time performance data from the Bureau of Infrastructure and Transport Research Economics (BITRE).(delivered)

Qantas was the best-performing airline in October, with 74.2 percent of Qantas and QantasLink flights arriving on time, followed by Rex (68.3 percent).

Virgin and Virgin Australia Regional Airlines lagged behind, with 64.9 percent of their planes arriving on time.

Qantas’ budget subsidiary, Jetstar, had the worst on-time performance in October. Only 61.6 percent of flights took off on time, 64.4 percent landed on time.

Spacebar to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume.

Play video.  Duration: 3 minutes 36 seconds

Why you should expect flight delays and high air fares(Samuel Yang)

44 hour delay ruins Bali vacation

The new data also showed that Jetstar had one of the highest cancellation rates at 3.9 percent — nearly double the long-term industry average of 2.1 percent.

Stephen Clements and his family have long experienced Jetstar delays firsthand.

A man stands in a backyard.
Stephen Clements says his family trip suffered long delays.(ABC News: Chris Taylor)

He booked a family vacation to Bali, but when he arrived at the airport with his wife and three children, their flight was delayed three times, a total of 44 hours.

To save their vacation, they asked Jetstar for a refund and paid an additional $1,000 to board another low-cost airline.

“Quite a lot of frustration,” the Sydney North West resident told ABC.

“A six-hour direct flight became 14 hours, with a four-hour layover in Changi [Airport] at 3 a.m.

“It ruined a really great family vacation for us… It definitely left a bitter taste in my mouth.”

Stephen Clements with his family on the beach.
Stephen Clements with his family on holiday in Bali.(Supplied: Stephen Clements)

Mr Clements said he was disappointed with Jetstar’s timely performance and that people expect more from the airlines.

“It’s frustrating that they took the massive handouts from taxpayers to survive through COVID laying off workers and then they paid the taxpayers back that way,” he added.

A rise in complaints about air travel

Consumer protection regulator the Australian Competition and Consumer Commission (ACCC) has received a record number of travel-related complaints since the pandemic began.

#44hour #Jetstar #delay #ruined #Stephens #family #vacation #figures #show

Leave a Comment

Your email address will not be published. Required fields are marked *